Last year I signed up for the AAdvantage Aviator Red World Elite Mastercard after I saw their 40,000 point sign-up bonus (P.S. It's currently 50,000 now so I'd suggest pulling the trigger if you haven't already). At the time I was in the midst of planning my trip to Dubai and Abu Dhabi and needed few more AAdvantage miles to complete my award in Etihad's A380 First Class Apartment.
Fast forward back to this year and I just got a notice about my upcoming account anniversary and $95 annual fee. Since I'd already spent the bonus miles and I wasn't planning to keep this card long term, I decided it was time to close my account.
I called the AAdvantage Aviator Red World Elite Mastercard customer service number listed on their website and in a few short minutes I was connected with a representative named Sally. Whenever I call to cancel a credit card I always try to be extremely polite and listen to all of their retention offers. I usually tell them "No" half a dozen times before they cancel my card, but you never know what they might offer you. This time I explained my situation and requested to close my account. Sally suggested to change my card to the AAdvantage Aviator Mastercard with no annual fee (I didn't even know this existed at the time) and even offered me a small 5,000 point sign-up bonus if I spend an additional $1,000 on the card in the next 90 days.
At face value this offer doesn't seem like much, but the great thing about rolling into a new credit card product is my line of credit stays open. This allows me to maintain my credit utilization ratio and keeps my credit score from dropping. I'm also disproportionately excited about my 5,000 extra AAdvantage miles because I'll have enough for a one-way domestic award ticket now!
Color me impressed, but it's not often I get talked out of cancelling a credit card. I'd like to thank Sally at the AAdvantage Aviator Red World Elite Mastercard customer service team for doing such a great job. She not only saved a customer, but saved my credit score too.
Have you ever been talked out of cancelling a credit card?