My brother, Adam, and I just finished up our trip to Toronto, Canada last weekend. We both had great time and I was really impressed with Toronto, but I'll have more on that later. On Tuesday we were scheduled to fly home from Toronto (YYZ) to Omaha (OMA) via Detroit (DTW).
We had a relatively short connection in Detroit and arrived at our gate right as our flight was scheduled to begin boarding. We weren't even there two minutes when the gate agent announced that our flight was oversold and they needed two volunteers to take a later flight. No one budged. A few minutes later, she came back on the intercom and announced they were still looking for two volunteers and now each one would receive a $500 voucher. I don't think she even had time to finish her sentence before Adam and I jumped up to the counter to volunteer our seats.
She took a quick look at our tickets and told us to hang tight while she finished the boarding process. After all the passengers were on board she called us back up to the counter and went over the details with us. She was going to re-book us on a flight to Omaha (OMA) via Minneapolis (MSP) that would get us home by 12:00 p.m. (just three hours later than our original arrival time). Next she went over the details of the voucher. We each gave her our e-mail address and she immediately sent us an e-mail that looked like this:
All we had to do was follow the link and we were offered our choice of 10 different gift cards, all worth $500. When I initially volunteered I was under the impression that we were just going to get a standard airline gift card. For people like me who travel a lot, a standard airline gift card is great! For those of you who don't, it may not be as useful and may even go unused. It's nice they offer a variety of options to fit more customer needs.
I weighed the idea of just getting the Delta gift card anyways, but I knew the rest of my 2018 travel plans were going to be on different airlines. I ended up choosing the American Express gift card instead because it's basically like getting $500 in cash.
I thought our gate agent did a great job of handling the situation and I think both parties benefited from the arrangement. I'm really impressed with Delta's flexibility when it comes to redeeming their travel vouchers and I'm glad there's more than just one option. This could definitely entice more volunteers in the future.
What's the most you've ever received for bumping a flight?