Review: Shangri-La Toronto

A couple of weeks before my brother and I left for Toronto, I made a last minute change and booked us a room at the Shangri-La. I really had no intentions of staying at such a nice hotel, but thanks to American Express' Fine Hotels & Resorts program I was able to afford it.

After a long taxi ride from Toronto Pearson, we finally arrived at the Shangri-La around 5:00 p.m. Our taxi driver was a total moron and dropped us off at the back entrance. As we entered we were greeted by the Shangri-La Toronto's beautiful lobby. I can say without a sliver of doubt that this was the nicest hotel lobby I've ever seen.


If we would've had a normal taxi driver that dropped us off at the front door, I bet we would've been greeted by the bellmen and escorted to the check-in desk.


Our check-in experience was flawless. We were greeted by a lovely associate named Angel who invited us to sit while she made all of the necessary arrangements. I'd like to point out that their check-in desk was actually the height of a normal desk, not the height of a counter top like most hotels.

She gathered my basic information and then explained the benefits of the Fine Hotels & Resorts program. She went over everything from breakfast to our $100 USD food and beverage credit and even proactively offered me late check out. Next, she offered to upgrade us from a deluxe room with two queen beds to a one bedroom suite, if we were comfortable with a sofa bed. My brother had no issues with it so we decided to take the suite. Last but not least, she gave us a run down of the hotel's facilities and offered to escort us up to our room.


We were assigned room 716 on the seventh floor. Our one bedrooms suite was located to the right side of the elevator bank.


The entryway to our room had a full size mirror on the right side and a guest closet on the left side. The guest closet had an iron, ironing board, extra blankets, and a yoga mat oddly enough.


The living room had a full size couch, armchair, flat screen television, and a desk. As I mentioned above the couch could be converted into a full size bed. Sofa beds are notoriously bad at most hotels, but this one was light years above the rest. The hotel staff made it for us every day and you couldn't feel a single spring or bar in the mattress. Adam said it's the best sleep he's ever gotten on one.


On the desk was our rooms iPad. The iPad had the ability to control almost everything in the room. You could close and open the curtains, adjust the lights, the room temperature, and even order room service. It also had some other cool features like over 200 different newspapers available to read daily, updated weather information, and music.


The mini bar came fully stocked with free coffee, tea, and water. There was also a nice selection of beverages and snacks available for purchase. Just a friendly reminder, if you book through AMEX's FH&R program your $100 USD food & beverage credit won't count towards the mini bar.


As you entered the master suite, the bathroom was located on the left. It had a double vanity (yes, that gray box on the right mirror is a television), a huge soaking tub, shower, and a partitioned off toilet. I think the design and all around functionality made it one of the nicest hotel bathrooms I've ever had.


The bathroom was appointed with L'Occitane amenities and a variety of basic hygiene essentials. Even though I'm a Le Labo fan at heart, I still thought the L'Occitane amenities were really, really nice.


Just outside the bathroom was a huge walk-in closet. I personally don't even have this much closet space in my own apartment...


The right side of the master suite had a king size bed, a dresser and a television. Even though the actual bedroom wasn't huge in terms of space, I thought it was well designed and the bed was perfectly comfortable.


The Shangri-La's main restaurant was called "Bosk" and it was located in the lobby. It was a great looking space and even had a nice bar with craft cocktails.


As a part of AMEX's FH&R program I received breakfast for two each morning at Bosk. That included their "Deluxe Breakfast" which allowed both of us access to "The Table" and one regular menu item.


"The Table" was just a high-end continental breakfast selection with a couple of hot items and selection of fruit, yogurt, and pastries.


Each morning I ordered something different from the menu. I was able to sample their Eggs Benedict, Espresso French Toast, and their Full English breakfast. Every item on the menu was chef quality good, but I think my favorite was the Espresso French Toast. I've never had french toast that was so perfectly crisp on the outside and soft on the inside. It was a work of art.


The rest of the Shangri-La's facilities were located on the third floor. They had an award winning spa, a fitness center, and a pool area.


The fitness center center was in pristine condition and had a variety of cardio and weight machines to choose from.


The pool area was also top notch and had a regular pool, hot tub, and even a sauna.



The Shangri-La Toronto is a can't-miss property. I'm sure this hotel is typically out of most people's price range, but if you can find a good deal I wouldn't hesitate to stay here. From the service to the rooms and everything in between, this hotel is truly five stars!

Is the Shangri-La the nicest hotel in Toronto?!