I flew to Denver, Colorado last weekend on Frontier Airlines to visit a group of friends. I was scheduled to depart Omaha at 8:00 p.m. on Friday and return home at 11:00 a.m. on Monday. Friday morning I was able to check into my flight and download my boarding pass with no issues. Everything seemed to be going according to plan until I got this email from Frontier around 1:00 p.m...
What do you mean my travel plans didn't go according to plan?! My first thought was that I accidentally cancelled my flight when I was trying to check in. I went to Frontier's website (which happened to be running obnoxiously slow at the time) to see what the hell was going on. I looked up my flight confirmation number and sure enough, my flight had been cancelled.
I called Frontier and spoke with an agent who explained there had been an equipment failure and they were forced to cancel the flight. They offered to book me on their next flight which wasn't until Saturday at 12:00 p.m. I ended up landing in Denver just after 1:00, but I was able to salvage most of the weekend.
I didn't think about it at the time, but I should've asked about their communication procedures. I don't mind an email notification, but you can't just assume people know their flight's been cancelled. How about next time they send something like this: "Your flight has been cancelled because of *BLANK*. Please contact us at *BLANK* to change your reservation." Then there won't be any confusion as to what is going on.
I think Frontier did a poor job of communicating the situation. I've flown enough to know that flight schedules are never perfect, but I think I deserved an email with a little more detail. Luckily, I was still able to get to Denver and have a great weekend.
Have you had a flight cancelled just hours before departure? How was it handled?